Have you lost something on the train or at the station?
Reporting a loss
If you have lost something on the train or at the station, there are various options for reporting your loss to us.
Regardless of which option you choose, we shall look for the lost item for four weeks as from the date on which the item was lost. We shall inform you directly if the search is successful.
Internet
The easiest and fastest way for you to report the loss is right here on the Internet. This option is available free of charge, 24/7.
Enter the report of your loss directly in our lost property service database and you can see immediately whether anything has been found that corresponds to your description. If no item corresponds, you can start a new search again at any time with the help of your lost property inquiry number and your e-mail address. To prevent misuse, please note that it is not possible to report more than one loss on any one day.
Other possibilities
| Lost property service hotline |
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Optionally, you can report your loss through the lost property service hotline.
The hotline is staffed 8 - 20 h Monday to Saturday and 10 - 20 h on Sundays and public holidays, tel. (0900) 1 99 05 99 (59 ct/min for German landline calls). |
| Lost property inquiry form |
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Our service staff at the station will also be happy to help you. Simply hand in a lost property inquiry. The form is available free of charge at the DB Service Point or can be downloaded in English here.
Once you have completed the form... - either hand it in to a DB Service Point or a lost property office at the station or - post it to DB Station&Service AG, Fundbüro, Döppersberg 37, 42103 Wuppertal or - fax it to +49 (0)69 265 21387 or - e-mail it tofundbuero.dbag@bahn.de |
Fees
Fees may be charged when lost items are returned to their owner. The level of these fees depends on how the item is returned and how long it has been kept by us. You can collect the item yourself from the lost property office where it is stored or have it sent to your home address.
| Return option | Price |
|---|---|
| Collected from lost property office by owner: | free |
| Shipped from lost property office by post: | 20,- Euro |
| Shipped from lost property office by ic:kurier: | The ic:kurier rates which are valid at the time. |
| Shipped from lost property office sent by later train: | free Applies only to items which are essential for the owner to continue the journey (e.g. passports, vital medication). In such cases, the owner is obliged to release us from liability. The relevant forms are available from the service staff at the station. |
| Collection by the owner from the central lost property office: | 15,30 Euro |
| Shipped from central lost property office: | 15,30 Euro plus the relevant postage costs |
More topics
| Lost property auctions |
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The list of items which are found on trains or at stations and not claimed by their owners ranges from A-Z, from audiotapes to zithers and from anoraks to Zimmer frames. On expiry of the storage period, suitable items are sold at public auctions.
As a general rule, these auctions are held at our lost property office in Wuppertal on Thursdays (except on public holidays in North Rhine-Westphalia). Other lost property auctions are held at irregular intervals and in different cities. Due notice is given locally of these auctions. For information about the dates, please call the lost property service hotline. |
| Finder’s reward |
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Pursuant to Sections 978 ff. BGB (German Civil Code), the finder is entitled to a reward.
The finder’s entitlement to a reward depends on the following conditions: - the item must be worth at least 50,-Euro, - the finder must not be an employee of DB AG, a subsidiary or associated company of DB AG, - the finder has not already waived his entitlement to a reward. On identification of the owner of the lost item, we shall disclose the owner’s name and address to the finder on request. If the found item cannot be returned to its owner, the finder is entitled to a reward as from three years after the date of auction. |