DB strongly recommends that passengers wear FFP2 masks on trains, on buses and at stations in line with mask-wearing requirements and as part of public health measures. Please adhere to the relevant regulations in all federal states. Security staff perform random checks to ensure that people comply with mask-wearing regulations. If a passenger repeatedly refuses to comply with mask-wearing requirements, DB staff can ban them from travelling. In the event of a conflict, the police will be requested to enforce the ban. Protecting the health of its employees and passengers is Deutsche Bahn's top priority. People who cannot wear a mask for medical reasons are exempt from doing so. DB's train crews are, within the scope of privacy regulations, entitled to ask passengers to produce a medical certificate. We would therefore ask anyone in this situation to ensure they bring relevant documentation when travelling.
The general hygiene guidelines issued by Germany’s Robert Koch Institute (rki.de) are in force on our train and bus services and at our stations.
Other hygiene recommendations and safety measures from DB:
- Maintain a suitable distance from fellow passengers and DB staff.
- At stations, we have installed plexiglass panels at our DB Travel Centres and information desks to minimise the risk of transmission.
- Our train attendants scan tickets or perform visual checks to confirm validity.
- On buses, the front door beside the driver will not be in operation, so use other doors further down the vehicle when getting on and off.
We are in continuous communication with Germany’s interior ministry, national and regional healthcare authorities, and national and regional transport ministries. Whenever the situation regarding public health changes, we are in a position to react with speed and flexibility.
Further and general information and regulations can be found on the website of the Robert Koch Institute (rki.de) as well as the respective authorities. An overview of the local health authorities, for example, can be here https://tools.rki.de/plztool/.