Exchanging or cancelling tickets or reservations.

We have detailed information for you on how to change or cancel journeys. Simply select your ticket or reservation type in the list displayed below.

Tickets

Refunds for delays or train cancellations are possible in accordance with the terms and conditions of the respective offers.

  • Continue your journey at the next possible opportunity using either the same route or a different one
  • Continue your journey at a later point in time if this reduces the delay in arriving at your destination station
  • Use a different train that does not require a reservation.

This does not apply to trains which require mandatory reservations, e.g. night trains.

Using a more expensive train
If you have a ticket for use on a local transport service (RE, RB, IRE, S-Bahn) but want to use a more expensive service (e.g. long-distance train such as an IC/EC or ICE), you can do so if you buy the necessary ticket or pay the difference/surcharge. You can then use the passenger rights form to apply for a refund of the price.

This option is not available for tickets with substantial discounts (e.g. a weekend ticket for Germany, a regional day ticket).

Refunds
Simply download, complete and sign the passenger rights form, then send it to the address provided on it.
Important: Make sure you include your original ticket or a copy of your subscription ticket/BahnCard 100 with the passenger rights form. We regret that we are otherwise unable to pay any compensation.

Super saver fare tickets are excluded from exchange and cancellation.

You can cancel your saver fare ticket (with or without BahnCard discount) online or via the DB Navigator app if you booked it via bahn.de or the app.
The value of the ticket, minus a processing fee, will be refunded in the form of an e-mail voucher that you can use to buy another DB product.

Please note: In the case of saver fare tickets for return trips, the first day of validity refers to the outbound journey.

Charges:

  • Saver fare tickets
    • Until 1 day before the first day of validity: Cancellation fee of EUR 10, refund issued in the form of a voucher
    • On and after the 1st day of validity: Cancellation is no longer possible
       
  • Saver fare Europe tickets
    • Until 1 day before the first day of validity: Cancellation fee of EUR 10, refund issued in the form of a voucher
    • On and after the 1st day of validity: Cancellation is no longer possible

Instructions:
How to exchance tickets
How to cancel tickets
How to redeem vouchers

Information regarding seat reservations:
Make sure that your ticket and seat reservation have the same travel class (first or second class). You can change your seat reservation once for free if your travel plans change.

Passenger rights:
Even if you have a train-specific ticket, you are entitled to the following if the train is expected to arrive at your destination with a delay of at least 20 minutes:

  • Continue your journey at the next possible opportunity using either the same route or a different one
  • Continue your journey at a later point in time if this reduces the delay in arriving at your destination station
  • Use a different train that does not require a reservation.

Further information is listed under Passenger rights

Did you buy your saver fare ticket online or with your mobile phone but chose to have it delivered by post? You can use our dedicated form to exchange or cancel it. Please fill in this form and send it with your tickets to the address specified on the form, or drop it off at a DB Reisezentrum (DB Travel Centre). If your ticket includes products that require reservations, for example a seat reservation, please include the corresponding receipts.

The value of the ticket, minus a processing fee, will be refunded in the form of a voucher that you can use to buy another DB product.
In the case of saver fare tickets for return trips, the first day of validity refers to the outbound journey.

Charges:

  • Saver fare tickets
    • Until 1 day before the 1st day of validity: Cancellation fee of EUR 10, refund issued in the form of a voucher
    • On and after the 1st day of validity: Cancellation is no longer possible
       
  • Saver fare Europe tickets
    • Until 1 day before the 1st day of validity: Cancellation fee of EUR 10, refund issued in the form of a voucher
    • On and after the 1st day of validity: Cancellation is no longer possible

Postage cannot be refunded.

Instructions:
How to exchance tickets
How to redeem vouchers

Information regarding seat reservations:
Make sure that your ticket and seat reservation have the same travel class (first or second class).

Passenger rights:
Even if you have a train-specific ticket, you are entitled to the following if the train is expected to arrive at your destination with a delay of at least 20 minutes:

  • Continue your journey at the next possible opportunity using either the same route or a different one
  • Continue your journey at a later point in time if this reduces the delay in arriving at your destination station
  • Use a different train that does not require a reservation.

Further information is listed under Passenger rights​​​​​​​.

Did you purchase your ticket from a ticket machine, by calling the travel service, at a DB Reisezentrum (DB Travel Centre) or DB agency? Please present your ticket at a DB Reisezentrum (DB Travel Centre) if you want to cancel it.

If your booking includes products that require reservations, you will need to present both the ticket itself and the seat reservation.

Group saver fare
You can cancel a group saver fare ticket up to 7 days before the 1st day of validity, regardless of how you booked it. The cancellation fee is EUR 36.
You can change individual travellers' details or include them in a different group ticket up to 7 days before the 1st day of validity. The fee is EUR 19, regardless of the number of travellers involved. Please contact your DB sales point or our sales hotline to make the changes you want.
If you booked a ticket online, it is not possible to change or cancel individual travellers' details.

Group super saver fare

  • No cancellation
  • No cancellation for individual passengers

Group saver fare Europe
You can cancel your trip 7 days or more before travel regardless of where you buy your ticket. The cancellation fee is EUR 36.
If you have booked separate tickets for your outbound and return journeys, a cancellation fee applies to each ticket and journey.

Group saver fare Europe

  • No cancellation
  • No cancellation for individual passengers

You can exchange or cancel your flexible fare ticket (with or without BahnCard discount) online or via the DB Navigator app if you booked it via bahn.de or the app.

The value of the ticket, minus a processing fee, will be refunded to the means of payment you used to buy the ticket.

Charges:

  • Before the 1st day of validity. Exchange and refund free of charge
  • On and after the 1st day of validity:
    • Exchange or cancellation of flexible fare tickets for long-distance travel (ICE, IC/EC) incurs a fee of EUR 19
    • Exchange or cancellation of flexible fare tickets for local transport (DB Regio, transport associations, NE/SEE) incurs a fee of EUR 17.50

The fee is EUR 19 for any connection that involves at least one long-distance train

  • You can submit flexible fare tickets for reimbursement within these deadlines:
    • For journeys within Germany up to 6 months after expiry of your ticket's validity period
    • For cross-border journeys up to 1 month after expiry of the ticket's validity period

The validity period is printed on your ticket.

Postage cannot be refunded.

Instructions:
How to exchance tickets
How to cancel tickets

Information regarding seat reservations:
If you have reserved a seat, this reservation is linked to your ticket. If you cancel your ticket, your seat reservation is also cancelled.
Make sure that your ticket and seat reservation have the same travel class (first or second class).

Changes to your travel plans?
Flexible fare tickets are not restricted to specific trains. This means you can take whatever train suits you best on the day you are scheduled to travel.

Did you buy your flexible fare ticket online or with your mobile phone but chose to have it delivered by post? You can use our dedicated form to exchange or cancel it. Please fill in this form and send it with your tickets to the address specified on the form, or drop it off at a DB Reisezentrum (DB Travel Centre).

If your ticket includes products that require reservations, for example a seat reservation, please include the corresponding receipts.

Charges:

  • Before the 1st day of validity. Exchange and refund free of charge
  • On and after the 1st day of validity:
    • Exchange or cancellation of flexible fare tickets for long-distance travel (ICE, IC/EC) incurs a fee of EUR 19
    • Exchange or cancellation of flexible fare tickets for local transport (DB Regio, transport associations, NE/SEE) incurs a fee of EUR 17.50

The fee is EUR 19 for any connection that involves at least one long-distance train.

  • You can submit flexible fare tickets for reimbursement within these deadlines:
    • For journeys within Germany up to 6 months after expiry of your ticket's validity period
    • For cross-border journeys up to 1 month after expiry of the ticket's validity period

The validity period is printed on your ticket.

Instructions:
How to exchance tickets

Information regarding seat reservations:
If you have reserved a seat, this reservation is linked to your ticket. If you cancel your ticket, your seat reservation is also cancelled.
Make sure that your ticket and seat reservation have the same travel class (first or second class).

Changes to your travel plans?
Flexible fare tickets are not restricted to specific trains. This means you can take whatever train suits you best on the day you are scheduled to travel.

Did you purchase your ticket from a ticket machine, by calling the travel service, at a DB Reisezentrum (DB Travel Centre) or DB agency? Please present your ticket at a DB Reisezentrum (DB Travel Centre) if you want to exchange or cancel it.

If your booking includes products that require reservations, you will need to present both the ticket itself and the seat reservation.

You can submit flexible fare tickets for reimbursement within these deadlines:

  • For journeys within Germany up to 6 months after expiry of your ticket's validity period
  • For cross-border journeys up to 1 month after expiry of the ticket's validity period

The validity period is printed on your ticket.

These tickets are excluded from exchanges and cancellations.

The general terms and conditions of the individual offers apply. Most special offers are excluded from exchange and cancellation.

If you booked a ticket on www.international-bahn.de and want to call it up again or cancel your booking in line with the applicable terms and conditions, simply go to www.international-bahn.de/en/ordersearch.

If you want to change a booking in line with the applicable terms and conditions, please contact the relevant service centre and have your order number (must begin with "MCP-") to hand. You can find this number in the e-mail confirming your booking.

The service centre phone number is +49 6172 913731 (costs depend on provider)
E-mail: service-international@bahn.de

Times:
08:00-20:00 on Monday-Friday; 10:00-17:00 on Saturday, Sunday and public holidays.

Information regarding day of validity:
The 1st day of validity is printed on your ticket.

Seat reservations

Rebooking seats on long-distance journeys will no longer be possible for this fare as of 13 December 2020.

Exception: If you were not able to use your seat reservation for reasons attributable to Deutsche Bahn, the reservation fee will be refunded. Possible reasons attributable to Deutsche Bahn: Your coach was not available. Your reserved seats were not available or not usable. You were not able to use your reserved seat due to a delay and missed connection.

Refunds

Refunds are available only for the entire booklet. Simply submit all vouchers at a DB Reisezentrum (DB Travel Centre) or DB agency.

  • Before the first day of validity: free of charge
  • On or after the first day of validity: subject to a fee of EUR 19

Other services and offers

Tickets can be exchanged or cancelled only if the corresponding train tickets are exchanged or cancelled as well.

Charges:

  • Before the 1st day of validity: Exchange and refund free of charge
  • On and after the 1st day of validity: Exchange or refund not possible.

Instructions:
How to exchance tickets
How to cancel tickets