Please pay attention to the distance markers: they help you board and disembark when your train is at the platform.
All unenclosed DB Reisezentrum and DB Information desks are now fitted with plexiglass screens.
Hygiene and cleaning
Our trains are thoroughly cleaned on a regular basis. Handles and surfaces around doors and at seats get extra-special treatment.
We have doubled the number of mobile cleaning teams working on long-distance trains.
We have added disinfectant to the hand-washing facilities in the on-board toilets of many of our trains (incl. ICE/IC). Similarly, travellers can find disinfectant in a growing number of toilets at our stations.
Contactless ticket inspection
Currently, our employees scan tickets or perform visual checks to confirm validity. Simply present a printed ticket, or use the DB Navigator app on your smartphone to show your digital ticket.
Long-distance travellers can often use the Komfort Check-in function, which does away with the need for a member of a train crew to check tickets in person.
Are you a commuter? You can use the DB Streckenagent app to present your digital subscription ticket contactlessly and check your route whenever you want.
Whenever the necessary technology is present, we open the doors of our S-Bahn trains automatically. This lets you board and disembark without touching any surfaces, and it also lets fresh air circulate in the carriages.
Our vehicles' climate control systems also pump ample fresh air through trains, helping to further minimise the risk of infection.
We assist our passengers by providing important information, for example in the form of announcements on trains and at stations.
At DB Regio, we test the passenger guidance systems on selected local transport routes to ensure they provide the support that travellers need. We have been conducting pilot projects that use markings on trains to ensure passengers can find their way around more easily while also maintaining a suitable level of distance.
Passengers are legally required to wear an FFP2 mask on all DB long-distance trains in Germany until 1. February 2023 end of day.
The regulations on compulsory masks in buses and trains as well as at stations, on platforms and in lounges that apply to local transport are regulated by the respective federal state.