Online form

I would like to file a complaint about: My journey

We are sorry to learn that your journey did not go as planned.

* required details

Journey details

Message* This field is required.

Customer status This field is required.

BahnCard number This field is required.

If you own a BahnCard, please enter the BahnCard number here.

Train type This field is required.

Train number This field is required.

Travel date This field is required.

For journeys spanning several days, please enter the first date.

Departure station This field is required.

Destination station This field is required.

Class of travel

Personal details

Form of address This field is required.

Last name This field is required.

First Name This field is required.

Street name and number This field is required.

Postal code This field is required.

Place of residence This field is required.

E-mail address* This field is required.

Would you like us to call you about your enquiry? Then provide us with your phone number and when we can best reach you.

Phone This field is required.

Availability This field is required.

Please contact me preferably by

Customer satisfaction survey

I agree that DB Fernverkehr AG will do a customer satisfaction survey following this contact.

We will ensure that your personal data is handled in accordance with all privacy regulations.