Lost items

Lost & found service

The lost & found service of Deutsche Bahn will help you to find a lost item.

Have you lost or found something on a DB train or at a station?

  • Lost & found service number: +49 30 586 020 909 (costs depend on provider)
  • Opening hours: Monday to Saturday from 8 am to 8 pm, Sundays and public holidays from 10 am to 8 pm.

In large train stations, inquiry forms are available at the DB Information counter.
The service staff will be happy to help you fill out the form.

If you have found an item on the train or in the station area, please give it to a service employee on the train or at the station. Ask our employee to confirm the receipt of the item.

Questions and answers about our lost & found service

We will look for your lost item for up to 4 weeks and will inform you immediately if we find it.
If we were unable to find your item after 4 weeks, we will stop looking for it. Please note that we will not notify you of this.

Report your lost item as soon as possible. If more than 4 weeks have passed, please call the service number of the lost & found service: 0900 1 99 05 99 (costs depend on provider) and speak to an employee.

You can pick up the item in person at the lost & found office at the station (see addresses and opening hours of the lost & found offices).

  • If you want to pick up your item, you will need to present official identification (e.g. ID card or passport).
  • You can also have the item sent to you for a fee.
  • Do I have to pay anything when I pick up my item?

We charge a handling fee for sorting and storing lost property. The amount depends on the method of return (pick-up or postal delivery) and the time the item was stored at the lost & found office.

  • Pick-up from a lost & found office: EUR 5 handling fee
  • Pick-up from the central lost & found office in Wuppertal: EUR 15 handling fee
  • Delivery by post: EUR 20 (including postage and packing)
  • Delivery by post from the central lost & found office:
    EUR 35 (including postage, packing and handling fee of EUR 15)
  • International shipping:
    For international shipping, the postage for the corresponding country will be added to the above postage.
  • Dispatch from the lost & found office by ic:kurier:
    In particularly urgent cases, we can send you your item by ic:kurier. These parcels are dispatched immediately by courier and are delivered to you the next day at the latest, usually the same day. The current ic:kurier rates apply.
  • Free delivery by train:
    This service is provided exclusively at the discretion of the respective railway company for items that are absolutely necessary for the continuation of the journey (e.g. passports, vital medication). In such a case you are required to release us from liability. The corresponding forms are available from our service staff at the station.

Our lost & found service is responsible for trains operated by the following rail companies:

Trains operated by Abellio Rail Mitteldeutschland GmbH, Abellio Rail NRW, Bayrische Regiobahn GmbH (BRB), DB Regio AG, DB Fernverkehr AG (incl. IC Bus and Omnibusverkehr Franken GmbH services), DB RegioNetz Verkehrs-GmbH Erzgebirgsbahn, DB RegioNetz Verkehrs-GmbH SüdostBayernBahn, DB RegioNetz Verkehrs-GmbH Westfrankenbahn, Eurobahn – Keolis, HLB Hessenbahn GmbH (Südhessen-Untermain rail network only), Mitteldeutsche Regiobahn – Transdev, National Express Rail GmbH (NEX), NordWestBahn GmbH (NWB) – (the following rail networks only: Ostwestfalen, Niers-Rhein-Emscher (RB 31 and RB 36 trains only), Weser-Ems and Regio-S-Bahn), SNCF Voyages Deutschland GmbH (Thalys International), SWEG (Freiburg – Elzach and Freiburg – Münstertal routes only), trans regio Deutsche Regionalbahn GmbH, S-Bahn Dresden, S-Bahn Hamburg, S-Bahn Hannover, S-Bahn Magdeburg, S-Bahn Mitteldeutschland, S-Bahn München, S-Bahn Rhein-Main, S-Bahn Rhein-Neckar, S-Bahn Rhein-Rhur, S-Bahn Rostock and S-Bahn Stuttgart

If you have lost your item on another train, please contact the respective rail company.