Exchanging or cancelling tickets or reservations

With a "My Bahn" customer account
Without a "My Bahn" customer account
If you are a registered customer, your most recently booked tickets are listed in your "My Bahn" customer account..
Did you book a ticket without logging in? Then use the Order search feature (make sure you have the order number of your ticket to hand).

We have detailed information for you on how to change or cancel journeys. Simply select your ticket or reservation type in the list displayed below.

Tickets

Refunds/cancellations due to delayed or cancelled trains

Refunds for delays or train cancellations are possible in accordance with the terms and conditions of the respective offers.

  • Continue your journey at the next possible opportunity using either the same route or a different one
  • Continue your journey at a later point in time if this reduces the delay in arriving at your destination station
  • Use a different train that does not require a reservation.

This does not apply to trains which require mandatory reservations, e.g. night trains.

Using a more expensive train
If you have a ticket for use on a local transport service (RE, RB, IRE, S-Bahn) but want to use a more expensive service (e.g. long-distance train such as an IC/EC or ICE), you can do so if you buy the necessary ticket or pay the difference/surcharge. You can then use the passenger rights form to apply for a refund of the price.

This option is not available for tickets with substantial discounts (e.g. a weekend ticket for Germany, a regional day ticket).

Refunds
Simply download, complete and sign the passenger rights form, then send it to the address provided on it.
Important: Make sure you include your original ticket or a copy of your subscription ticket/BahnCard 100 with the passenger rights form. We regret that we are otherwise unable to pay any compensation.

Super saver fare

Super saver fare tickets are excluded from exchange and cancellation.

Saver fare, saver fare Europe, IC Bus saver fare (booked online or from a mobile phone)

You can cancel your saver fare ticket (with or without BahnCard discount) online or via the DB Navigator app if you booked it via bahn.de or the app.
The value of the ticket, minus a processing fee, will be refunded in the form of an e-mail voucher that you can use to buy another DB product.

Please note: In the case of saver fare tickets for return trips, the first day of validity refers to the outbound journey.

Charges:

  • Saver fare tickets purchased from 1 August 2018
    - Until 1 day before the first day of validity: Cancellation fee of EUR 10, refund issued in the form of a voucher
    - On and after the 1st day of validity: Cancellation is no longer possible
  • Saver fare tickets purchased up until 31 July 2018
    - Until 1 day before the first day of validity: Cancellation fee of EUR 19.
    - On and after the 1st day of validity: Cancellation is no longer possible
  • Saver fare Europe tickets purchased from 1 August 2018
    - Until 1 day before the first day of validity: Cancellation fee of EUR 10, refund issued in the form of a voucher
    - On and after the 1st day of validity: Cancellation is no longer possible
    Please note: Different rules apply to saver fare Europe London, Sweden, Poland and Denmark.
    See below for detail
  • Saver fare Europe tickets purchased up until 31 July 2018
    - Until 1 day before the 1st day of validity: Cancellation fee of EUR 19.
    - On and after the 1st day of validity: Cancellation is no longer possible
  • Saver fare Europe London
    - Until the 1st day of validity: Cancellation fee of EUR 19.
    - After the 1st day of validity: Cancellation is no longer possible

    Saver fare Europe Sweden, Poland and Denmark
    - Until 1 day before the 1st day of validity: Cancellation fee of EUR 19.
    - On and after the 1st day of validity: Cancellation is no longer possible
  • IC Bus saver fare and IC Bus saver fare Europe tickets purchased from 1 August 2018
    - Until 1 day before the 1st day of validity: Cancellation fee of EUR 10, refund issued in the form of a voucher
    - On and after the 1st day of validity: Cancellation is no longer possible
  • IC Bus saver fare and IC Bus saver fare Europe tickets purchased up until 31 July 2018
    - Until 1 day before the 1st day of validity: Cancellation fee of EUR 19.
    - On and after the 1st day of validity: Cancellation is no longer possible

Instructions:
How to exchange tickets
Instructions: How to redeem vouchers

Information regarding seat reservations:
If you have reserved a seat, this reservation is linked to your ticket. If you cancel your ticket, your seat reservation is also cancelled.
Make sure that your ticket and seat reservation have the same travel class (first or second class). You can change your seat reservation once for free if your travel plans change.

Passenger rights:
Even if you have a train-specific ticket, you are entitled to the following if the train is expected to arrive at your destination with a delay of at least 20 minutes:
- Continue your journey at the next possible opportunity using either the same route or a different one
- Continue your journey at a later point in time if this reduces the delay in arriving at your destination station
- Use a different train that does not require a reservation.
Further information is listed under Passenger rights

Saver fare, saver fare Europe, IC Bus saver fare (received by post)

Did you buy your saver fare ticket online or with your mobile phone but chose to have it delivered by post? You can use our dedicated form to exchange or cancel it. Please fill in this form and send it with your tickets to the address specified on the form, or drop it off at a DB Reisezentrum (DB Travel Centre). If your ticket includes products that require reservations, for example a seat reservation (e.g. IC Bus), please include the corresponding receipts.

The value of the ticket, minus a processing fee, will be refunded in the form of a voucher that you can use to buy another DB product.
In the case of saver fare tickets for return trips, the first day of validity refers to the outbound journey.

Charges:

  • Saver fare tickets purchased from 1 August 2018
    - Until 1 day before the 1st day of validity: Cancellation fee of EUR 10, refund issued in the form of a voucher
    - On and after the 1st day of validity: Cancellation is no longer possible
  • Saver fare tickets purchased up until 31 July 2018
    - Until 1 day before the 1st day of validity: Cancellation fee of EUR 19.
    - On and after the 1st day of validity: Cancellation is no longer possible
  • Saver fare Europe tickets purchased from 1 August 2018
    - Until 1 day before the 1st day of validity: Cancellation fee of EUR 10, refund issued in the form of a voucher
    - On and after the 1st day of validity: Cancellation is no longer possible
    Please note: Different rules apply to saver fare Europe London, Sweden, Poland and Denmark.
    See below for details.
  • Saver fare Europe London
    - Until the 1st day of validity: Cancellation fee of EUR 19
    - After the 1st day of validity: Cancellation is no longer possible

    Saver fare Europe Sweden, Poland and Denmark
    - Until 1 day before the 1st day of validity: Cancellation fee of EUR 19
    - On and after the 1st day of validity: Cancellation is no longer possible
  • Saver fare Europe tickets purchased up until 31 July 2018
    - Until 1 day before the 1st day of validity: Cancellation fee of EUR 19
    - On and after the 1st day of validity: Cancellation is no longer possible
  • IC Bus saver fare and IC Bus saver fare Europe tickets purchased from 1 August 2018
    - Until 1 day before the 1st day of validity: Cancellation fee of EUR 10, refund issued in the form of a voucher
    - On and after the 1st day of validity: Cancellation is no longer possible
  • IC Bus saver fare and IC Bus saver fare Europe tickets purchased up until 31 July 2018
    - Until 1 day before the 1st day of validity: Cancellation fee of EUR 19
    - On and after the 1st day of validity: Cancellation is no longer possible

Postage cannot be refunded.

Instructions:
How to cancel tickets delivered by post
Instructions: How to redeem vouchers

Information regarding seat reservations:
If you have reserved a seat, this reservation is linked to your ticket. If you cancel your ticket, your seat reservation is also cancelled.
Make sure that your ticket and seat reservation have the same travel class (first or second class). You can change your seat reservation once for free if your travel plans change.

Passenger rights:
Even if you have a train-specific ticket, you are entitled to the following if the train is expected to arrive at your destination with a delay of at least 20 minutes:
- Continue your journey at the next possible opportunity using either the same route or a different one
- Continue your journey at a later point in time if this reduces the delay in arriving at your destination station
- Use a different train that does not require a reservation.
Further information is listed under Passenger rights

Saver fare ticket (purchased from a DB Reisezentrum (DB Travel Centre), agency or by phone)

Did you purchase your ticket from a ticket machine, by calling the travel service, at a DB Reisezentrum (DB Travel Centre) or DB agency? Please present your ticket at a DB Reisezentrum (DB Travel Centre) if you want to cancel it.

If your booking includes products that require reservations (e.g. IC Bus Nuremberg-Prague), you will need to present both the ticket itself and the seat reservation.

Group saver fare

You can cancel a group saver fare ticket up to 7 days before the 1st day of validity, regardless of how you booked it. The cancellation fee is EUR 36.

You can change individual travellers' details or include them in a different group ticket up to 7 days before the 1st day of validity. The fee is EUR 19, regardless of the number of travellers involved. Please contact your DB sales point or our sales hotline to make the changes you want.

If you booked a ticket online, it is not possible to change or cancel individual travellers' details.

Group saver fare

Flexible fare ticket (online or mobile phone)

You can exchange or cancel your flexible fare ticket (with or without BahnCard discount) online or via the DB Navigator app if you booked it via bahn.de or the app.

The value of the ticket, minus a processing fee, will be refunded to the means of payment you used to buy the ticket.

Charges:

  • Before the 1st day of validity. Exchange and refund free of charge
  • On and after the 1st day of validity:
    - Exchange or cancellation of flexible fare tickets for long-distance travel (ICE, IC/EC, IC Bus) incurs a fee of EUR 19
    - Exchange or cancellation of flexible fare tickets for local transport (DB Regio, transport associations, NE/SEE) incurs a fee of EUR 17.50

    The fee is EUR 19 for any connection that involves at least one long-distance train

Postage cannot be refunded.

Instructions:
How to cancel tickets
How to exchange tickets

Information regarding seat reservations:
If you have reserved a seat, this reservation is linked to your ticket. If you cancel your ticket, your seat reservation is also cancelled.
Make sure that your ticket and seat reservation have the same travel class (first or second class). You can change your seat reservation once for free if your travel plans change.

Changes to your travel plans?
Flexible fare tickets are not restricted to specific trains. This means you can take whatever train suits you best on the day you are scheduled to travel.

Flexible fare tickets (delivered by post)

Did you buy your flexible fare ticket online or with your mobile phone but chose to have it delivered by post? You can use our dedicated form to exchange or cancel it. Please fill in this form and send it with your tickets to the address specified on the form, or drop it off at a DB Reisezentrum (DB Travel Centre).

If your ticket includes products that require reservations, for example a seat reservation (e.g. IC Bus), please include the corresponding receipts.

Charges:

  • Before the 1st day of validity. Exchange and refund free of charge
  • On and after the 1st day of validity:
    - Exchange or cancellation of flexible fare tickets for long-distance travel (ICE, IC/EC, IC Bus) incurs a fee of EUR 19
    - Exchange or cancellation of flexible fare tickets for local transport (DB Regio, transport associations, NE/SEE) incurs a fee of EUR 17.50

    The fee is EUR 19 for any connection that involves at least one long-distance train.

Instructions:
How to cancel tickets delivered by post

Information regarding seat reservations:
If you have reserved a seat, this reservation is linked to your ticket. If you cancel your ticket, your seat reservation is also cancelled.
Make sure that your ticket and seat reservation have the same travel class (first or second class). You can change your seat reservation once for free if your travel plans change.

Changes to your travel plans?
Flexible fare tickets are not restricted to specific trains. This means you can take whatever train suits you best on the day you are scheduled to travel.

Flexible fare ticket (purchased from a DB Reisezentrum (DB Travel Centre), agency or by phone)

Did you purchase your ticket from a ticket machine, by calling the travel service, at a DB Reisezentrum (DB Travel Centre) or DB agency? Please present your ticket at a DB Reisezentrum (DB Travel Centre) if you want to exchange or cancel it.

If your booking includes products that require reservations (e.g. IC Bus Nuremberg-Prague), you will need to present both the ticket itself and the seat reservation.

Regional day tickets, weekend and day tickets for Germany

These tickets are excluded from exchanges and cancellations.

Special and promotional tickets

The general terms and conditions of the individual offers apply. Most special offers are excluded from exchange and cancellation.

Information regarding day of validity:
The 1st day of validity is printed on your ticket.

Seat reservations

Non-complimentary seat reservations (1st or 2nd class)

  • Until the 1st day of validity: You can change your reservation once for free for a journey that is up to 31 days in the future.
  • After the 1st day of validity: Exchange or refund not possible*

How it's done:
To change seat reservations made online or on a mobile phone, please log into My Bahn or use the Order search feature.
You can also change reservations you made at a DB Travel Centre or DB agency. To do so, please click this exchanging seat reservations and register for free.

* Exception: If you were not able to use your seat reservation for reasons attributable to Deutsche Bahn, the reservation fee will be refunded. Possible reasons attributable to Deutsche Bahn: Your coach was not available. Your reserved seats were not available or not usable. You were not able to use your reserved seat due to a delay and missed connection.

Automatic seat reservation (included in 1st class ticket)

  • Until the 1st day of validity: You can change your reservation once for free for a journey that is up to 31 days in the future.
  • After the 1st day of validity: Exchange or refund not possible*

How it's done:
To change seat reservations made online or on a mobile phone, please log into My Bahn or use the Order search feature.
You can also change reservations you made at a DB Travel Centre or DB agency. To do so, please click this exchanging seat reservations and register for free.


* Exception: If you were unable to use your seat reservations for reasons attributable to Deutsche Bahn, you will receive a refund (EUR 4.50). Possible reasons attributable to Deutsche Bahn: Your coach was not available. Your reserved seat was not available or not usable. You were not able to use your reserved seat due to a delay and missed connection.

Multi-trip seat reservation (1st/2nd class)

  • Exchanges

    - Until the 1st day of validity: You can change individual seat reservations from the voucher booklet once for free for reservations that are up to 31 days in the future.
    - After the 1st day of validity: not possible*
  • Refunds

    Refunds are available only for the entire booklet. Simply submit all vouchers at a DB Reisezentrum (DB Travel Centre) or DB agency.

    - Before the first day of validity: free of charge
    - On or after the first day of validity: subject to a fee of EUR 19

Other services and offers

City mobil tickets / onward journey for Niedersachsentarif

Tickets can be exchanged or cancelled only if the corresponding train tickets are exchanged or cancelled as well.

Charges:

  • Before the 1st day of validity: Exchange and refund free of charge
  • On and after the 1st day of validity: Exchange or refund not possible.

How to cancel tickets
How to exchange tickets