Passenger rights in national and international transport.
Overview of main regulations
Since the European Regulation (EC) 1371/2007 on rail passengers' rights and obligations came into force on 3 December 2009, passengers have been entitled to standardised rights in the rail sector in Germany and Europe. The legislation grants passengers the same rights for travel with all railway undertakings, on all trains, regardless of which railway undertaking is responsible for operating the train.
On the following pages you will find information on your rights to compensation as a result of delayed or cancelled trains or missed connections.
Your rights as a passenger
Read here how you can claim your rights quickly and simply.Your passenger rights
How to obtain compensation
Read here how you can claim your rights quickly and simply.Receiving a refund
Passengers' rights claim form
The passengers' rights claim form to download, complete and print out.Link to form