Information on travel and the Covid-19 pandemic

This page provides you with information and updates about rail travel and how to exchange or cancel tickets.

Rail services to destinations in Germany and abroad restart

As of 29 May 2020, you will once more be able to travel all kinds of destinations in Germany and other European countries. DB Lounges at our stations will also reopen on 29 May 2020.

Information about DB Travel Centres and agencies

Protect yourself and other people when visiting a DB Travel Centre or agency:

  • Wear a face mask that covers your mouth and nose.
  • Maintain a distance of 1.5 metres from other customers and DB staff.
  • Avoid using cash: pay by card if possible.
  • Pay attention to information regarding access.

Guidelines for safe travel

Wear a mask covering your nose and mouth when using trains and other forms of public transport. This will help you protect yourself and others. Please adhere to the relevant regulations wherever you are.
The general hygiene guidelines issued by Germany’s Robert Koch Institute (rki.de) are in force on our train and bus services and at our stations.

DB’s hygiene recommendations and safety measures:

  • Wear a face mask covering your nose and mouth when using public transport.
  • Maintain a suitable distance from fellow passengers and DB staff.
  • At stations, we have installed plexiglass panels at our DB Travel Centres and information desks to minimise the risk of transmission.
  • Our train attendants scan tickets or perform visual checks to confirm validity.
  • On buses, the front door beside the driver will not be in operation, so use other doors further down the vehicle when getting on and off.

As part of our efforts to ensure you can use DB’s services safely, we continuously communicate with Germany’s interior ministry, national and regional healthcare authorities, and national and regional transport ministries. Further information on safe travel.

Information about flexible travel

  • You can use any long-distance ticket that you bought on or before 13 March 2020 to travel on the date of your choice up to and including31 October 2020.
  • This also applies to tickets for international and group travel.
  • However, it does not cover local transport.


Below: Simply click a question to see the answer.

FAQs about flexible travel

Can I use my long-distance ticket to travel on a different day?

Yes. You can use your ticket to travel on the date of your choice up to and including 31 October 2020, provided you bought your ticket on or before 13 March 2020.

  • Use any train
    We have waived the usual restrictions regarding train-specific travel for saver and super saver fares (Sparpreis/Super Sparpreis). This means you can travel at a different time to your original booking, and you can also take a different train provided it travels the same route (i.e. you can take an ICE train even though you originally booked an IC ticket).
  • City-Ticket not included
    The City-Ticket is not covered by our goodwill guidelines. This means that you will need to buy a City-Ticket to get to and from your departure and destination stations on the new date of travel.
  • Flexible international travel
    You can flexibly reschedule a cross-border trip for any date up to and including 31 October. This does not apply to tickets to destinations in France: you can only reschedule a journey for a date up to and including 30 June.

    Please remember that you need to buy a new reservation if you want to travel on a train where seat reservations are mandatory. This is the case for journeys to Denmark (only from 18 May - 16 August 2020), France and Poland, and for all journeys on IC Bus services.
  • Group travel
    If you booked a trip for a group of people, you need to make new seat reservations before starting the journey. These reservations are free of charge.

Our goodwill arrangements mean that you can also use your long-distance ticket to travel earlier than the date originally planned.

If a train is cancelled or delayed for at least 60 minutes when it arrives at your destination, you can take advantage of your passenger rights.

Can I use my international long-distance ticket to travel on a different day?

Yes. You can use your international ticket to travel on the date of your choice up to and including 31 October 2020, provided you bought your ticket on or before 13 March 2020.

  • Trains requiring seat reservations
    Please remember that you need to buy a new reservation if you want to travel on a train where seat reservations are mandatory. This is the case for journeys to Denmark (only from 18 May - 16 August 2020), France and Poland, and for all journeys on IC Bus services.
  • International long-distance tickets to/from France
    You can use your ticket to travel on the date of your choice up to and including 30 June 2020.

Our goodwill arrangements mean that you can also use your long-distance ticket to travel earlier than the date originally planned.

If a train is cancelled or delayed for at least 60 minutes when it arrives at your destination, you can take advantage of your passenger rights.

Can we use a group ticket to travel on a different day?

Yes. You can use your group’s long-distance ticket to travel on the date of your choice up to and including 31 October 2020, provided you bought your ticket on or before 13 March 2020.

You need to make new seat reservations before starting the journey. These reservations are free of charge.

How it works:

  • Group tickets booked online:
    Send an e-mail to fahrkartenservice@bahn.de. Put “Group travel” and your order number in the subject line.
  • Group tickets booked via a DB Travel Centre, DB agency or machine:
    Please contact a DB Travel Centre or agency to make a new reservation free of charge.
  • Group tickets requested via bahn.de:
    Send an e-mail to gruppenreisen@dbdialog.de. Put “Group travel” and your order number in the subject line.

Our goodwill arrangements mean that you can also use your long-distance ticket to travel earlier than the date originally planned.

What happens if my BahnCard is no longer valid on the new day of travel?

Simply present the invalid BahnCard together with your ticket. When checking tickets, our train attendants need to see the BahnCard used when the ticket was booked.

My child/grandchild turned 15 in the period between the original and new day of travel. Can they still travel free of charge?

Yes. Children can travel free of charge provided they were under 15 years of age when the original booking was made.

My child/grandchild turned 6 in the period between the original and new day of travel. Can they still travel without being included on the ticket?

Yes. Children can travel without being included on an adult’s ticket provided they were under 6 years of age when the original booking was made.

Exchanging tickets for vouchers

  • Any long-distance ticket you bought on or before 13 March 2020 for travel on or before 4 May 2020 can be exchanged for a voucher free of charge. Just use the order search to do it yourself. It will only take a moment.

    You can also do this for international tickets.
  • Using the order search, you can exchange your local transport ticket for a voucher if you originally planned to travel on or before 30 April 2020. This applies to DB’s conventional tickets (single and return), day tickets for Germany (Quer-durchs-Land-Ticket) and regional day tickets (Länder-Ticket).

Below: Simply click on a question to see the answer.

FAQs about vouchers

Can I exchange my long-distance ticket for a voucher?

Yes. You can exchange tickets for vouchers up to and including 30 June 2020 if you originally planned to travel on or before 4 May 2020, provided you bought your ticket on or before 13 March 2020.
You can exchange the following online, mobile phone and paper tickets:

  • flexible fare (Flexpreis), flexible fare Europe (Flexpreis Europa)
  • saver fare (Sparpreis), saver fare Euope (Sparpreis Europa)
  • super saver fare (Super Sparpreis), super saver fare Europe (Super Sparpreis Europa)
  • Sparpreis Gruppe, Super Sparpreis Gruppe, Super Sparpreis Gruppe Europa
  • You can also use the order search up to and including 30 June 2020 to exchange tickets bought using our online and mobile channels.
  • Please contact your sales point to exchange paper tickets.

What local tickets can I exchange for a voucher?

Tickets bought on or before 13 March 2020 for travel on or before 30 April 2020 can be exchanged for vouchers free of charge.

You can exchange the following tickets for vouchers:

  • Conventional tickets (single and return)
  • Quer-durchs-Land-Ticket
  • DB’s regional day tickets (Länder-Ticket) for Bavaria, Berlin-Brandenburg, Mecklenburg-Vorpommern, Saarland, Rhineland-Palatinate, Saxony, Saxony-Anhalt, Schleswig-Holstein, Thuringia
  • You can also use the order search up to and including 30 June 2020 to exchange tickets bought using our online and mobile channels.
  • If you bought a paper ticket for local transport, please contact the sales point or customer service of the company that issued the ticket.

Transport association and regional tariff tickets are covered by the terms and conditions of the issuing parties.

Can we exchange a group ticket for a voucher?

Yes. Any group ticket bought on or before 13 March 2020 for travel on or before 4 May 2020 can be exchanged for a voucher free of charge up to and including 30 June 2020.

How it works:

  • You can use the order search up to and including 30 June 2020 to exchange group tickets bought using our online and mobile channels.
  • Group tickets requested via bahn.de:
    Send an e-mail to gruppenreisen@dbdialog.de. Put “Group travel” and your order number in the subject line.
  • Group tickets booked via a DB Travel Centre, DB agency or machine:
    Please contact the relevant sales point if you have a group ticket for travel within Germany or international travel.

Can I exchange a ticket for travel on or after 5 May 2020 for a voucher?

Sorry, tickets for travel on or after 5 May 2020 cannot be exchanged for a voucher.

  • Exchanging long-distance tickets for vouchers
    Our goodwill arrangements only apply to tickets bought on or before 13 March for travel on or before 4 May 2020.
  • Exchanging local transport tickets for vouchers
    Our goodwill arrangements only apply to tickets bought on or before 13 March for travel on or before 30 April 2020.

Tickets bought on or before 13 March 2020 for travel on or after 5 May 2020 are covered by our normal conditions for exchanging and cancelling tickets. These conditions also apply to tickets bought on and after 14 March 2020.

If a train is cancelled or delayed for at least 60 minutes when it arrives at your destination, you can take advantage of your passenger rights.

Does the voucher equal the value of my ticket?

Yes. Your voucher will be worth the full price of your ticket. There is no processing fee.

  • Using eCoupons to buy tickets:
    You will receive a voucher equal to the price of your ticket, minus the value of the eCoupon.
  • Using vouchers to buy tickets:
    You will receive two vouchers: one for the original means of payment (i.e. cash or credit card), and the other for the original voucher.

If you booked your ticket via our online or mobile channels, you will receive your voucher in the form of an e-mail containing a code.

All vouchers are valid for 3 years.

How long is the voucher valid?

The voucher is valid for 3 years.

How long does it take to process an application to exchange a ticket for a voucher?

Our service centres are very busy at the moment. We would therefore ask you to please be patient if processing takes some time.

FAQs about BahnCard

Is there any compensation if I couldn’t use my BahnCard?

If you were unable to use your BahnCard 25, BahnCard 50, trial BahnCard 25 or trial BahnCard 50 due to Covid-19, we will issue you with a travel voucher. Simply sign up for this at bahn.de/bahncard-kulanz.

The voucher’s value will be EUR 10-50 depending on your type of BahnCard.
The travel voucher is valid for 3 years.

Other important questions and answers

What is the situation with commuter tickets and subscriptions?

Your DB commuter tickets and subscriptions are covered by our general conditions for exchanging and cancelling tickets.

Are there any goodwill arrangements for Eurail, Interrail or German Rail Passes?

Any passes you have booked are covered by the following arrangements:

Are there any goodwill arrangements for tourist offers (e.g. Sparpreis Touristik saver fare for tourists)?

If you have a Sparpreis Touristik ticket (individual or group, national or international) or a Rail&Fly ticket, please contact your tour operator, airline or sales point.

How can I cancel tickets bought via international-bahn.de?

If you bought your ticket via international-bahn.de (e.g. for Thalys services, high-speed trains on domestic routes in Italy), please send a e-mail to service-international@bahn.de.

Will I receive BahnBonus points?

If you have any questions about BahnBonus points, please call 0049 (0) 180 6 34 00 35 (EUR 0.20 per call from landline; max. EUR 0.60 per call from mobile network, costs for calls from abroad depending on provider) or send an e-mail to bahnbonus-service@bahn.de.

Do you need help to cancel your ticket?

Our brief guide on Inside Bahn will show you how you can cancel your own saver or super saver fare ticket (Sparpreis/Super Sparpreis) quickly and easily (in German).