Information on travel and the Covid-19 pandemic

This page provides you with information and updates about rail travel and how to exchange or cancel tickets.

Safe travel. We’ll get there together.

We are doing everything to ensure that you can travel safely by train. We offer you the best possible protection on our trains and at stations.

Measures and tips for safe travel

Recommended: Germany's Covid-19 tracing app

Developed on behalf of the German government, the Corona-Warn-App is now available for downloading to your smartphone. It is a quick and easy tool for identifying where community transmission is occurring, and it lets you use your phone as a warning system to keep you safe.

Further information is available at www.bundesregierung.de

Rail services to destinations in Germany and abroad restart

As of 29 May 2020, you will once more be able to travel all kinds of destinations in Germany and other European countries. DB Lounges at our stations will also reopen on 29 May 2020.

Information about DB Travel Centres and agencies

All information on DB Travel Centres and DB Agencies can be found here (in German)

Protect yourself and other people when visiting a DB Travel Centre or agency:

  • Wear a face mask that covers your mouth and nose. Please observe the applicable regulations and the nationwide obligation to wear a mask that covers your mouth and nose.
  • Maintain a distance of 1.5 metres from other customers and DB staff.
  • Avoid using cash: pay by card if possible.
  • Pay attention to information regarding access.

Guidelines for safe travel

Wear a mask covering your nose and mouth when using trains and other forms of public transport. This will help you protect yourself and others. Please adhere to the relevant regulations wherever you are.
The general hygiene guidelines issued by Germany’s Robert Koch Institute (rki.de) are in force on our train and bus services and at our stations.

DB’s hygiene recommendations and safety measures:

  • Wear a face mask covering your nose and mouth when using public transport. Please observe the applicable regulations and the nationwide obligation to wear a mask that covers your mouth and nose.
  • Maintain a suitable distance from fellow passengers and DB staff.
  • At stations, we have installed plexiglass panels at our DB Travel Centres and information desks to minimise the risk of transmission.
  • Our train attendants scan tickets or perform visual checks to confirm validity.
  • On buses, the front door beside the driver will not be in operation, so use other doors further down the vehicle when getting on and off.

As part of our efforts to ensure you can use DB’s services safely, we continuously communicate with Germany’s interior ministry, national and regional healthcare authorities, and national and regional transport ministries. Further information on safe travel.

Information about flexible travel

  • You can use any long-distance ticket that you bought on or before 13 March 2020 to travel on the date of your choice up to and including 31 October 2020.
  • This applies mainly to international tickets and group travel.
  • However, it does not cover local transport.

Please print out your online ticket or keep the booking confirmation with the PDF file of the online ticket. The ticket can no longer be printed following the first day of travel of the originally booked ticket.


Below: Simply click a question to see the answer.

FAQs about flexible travel

Can I use my long-distance ticket to travel on a different day?

Yes. You can use your ticket to travel on the date of your choice up to and including 31 October 2020, provided you bought your ticket on or before 13 March 2020.

  • Use any train
    We have waived the usual restrictions regarding train-specific travel for saver and super saver fares (Sparpreis/Super Sparpreis). This means you can travel at a different time to your original booking, and you can also take a different train provided it travels the same route (i.e. you can take an ICE train even though you originally booked an IC ticket).
  • City-Ticket not included
    The City-Ticket is not covered by our goodwill guidelines. This means that you will need to buy a City-Ticket to get to and from your departure and destination stations on the new date of travel.
  • Flexible international travel
    You can flexibly reschedule a cross-border trip for any date up to and including 31 October. This does not apply to tickets to destinations in France: you can only reschedule a journey for a date up to and including 30 June.

    Please remember that you need to buy a new reservation if you want to travel on a train where seat reservations are mandatory. This is the case for journeys to Denmark (only from 18 May - 16 August 2020), France and Poland, and for all journeys on IC Bus services.
  • Group travel
    If you booked a trip for a group of people, you need to make new seat reservations before starting the journey. These reservations are free of charge.

Our goodwill arrangements mean that you can also use your long-distance ticket to travel earlier than the date originally planned.

If a train is cancelled or delayed for at least 60 minutes when it arrives at your destination, you can take advantage of your passenger rights.

Can I use my international long-distance ticket to travel on a different day?

Yes. You can use your international ticket to travel on the date of your choice up to and including 31 October 2020, provided you bought your ticket on or before 13 March 2020.

  • Trains requiring seat reservations
    Please remember to buy a new reservation for trains requiring seat reservations. This concerns all trains to Denmark, Italy via Switzerland, France, Poland, Sweden and all IC Bus services.
  • International long-distance tickets to/from France
    You can use your ticket to travel on the date of your choice up to and including 30 June 2020. Please note, however, that a new reservation must be made at the DB or SNCF counter. Without a reservation, the flexible journey is not possible.

Our goodwill arrangements mean that you can also use your long-distance ticket to travel earlier than the date originally planned.

If a train is cancelled or delayed for at least 60 minutes when it arrives at your destination, you can take advantage of your passenger rights.

Can we use a group ticket to travel on a different day?

Yes. You can use your group’s long-distance ticket to travel on the date of your choice up to and including 31 October 2020, provided you bought your ticket on or before 13 March 2020.

You need to make new seat reservations before starting the journey. These reservations are free of charge.

How it works:

  • Group tickets booked online:
    Send an e-mail to fahrkartenservice@bahn.de. Put “Group travel” and your order number in the subject line.
  • Group tickets booked via a DB Travel Centre, DB agency or machine:
    Please contact a DB Travel Centre or agency to make a new reservation free of charge.
  • Group tickets requested via bahn.de:
    Send an e-mail to gruppenreisen@dbdialog.de. Put “Group travel” and your order number in the subject line.

Our goodwill arrangements mean that you can also use your long-distance ticket to travel earlier than the date originally planned.

Does the flexible use also apply to the catamaran to/from Borkum or Helgoland?

Yes. If you booked the catamaran to Borkum or Helgoland, which is subject to reservation, and now want to travel on another day because of the corona virus, you can use your original ticket. The original supplement will be accepted.

However, you will need a new reservation for the new day of travel. It can be exchanged free of charge for your original reservation at any DB sales point (DB Travel Centre or DB agency). The exchange is free of charge for you. This also applies if the reservation is printed on a document together with the supplement.

What happens if my BahnCard is no longer valid on the new day of travel?

Simply present the invalid BahnCard together with your ticket. When checking tickets, our train attendants need to see the BahnCard used when the ticket was booked.

My child/grandchild turned 15 in the period between the original and new day of travel. Can they still travel free of charge?

Yes. Children can travel free of charge provided they were under 15 years of age when the original booking was made.

My child/grandchild turned 6 in the period between the original and new day of travel. Can they still travel without being included on the ticket?

Yes. Children can travel without being included on an adult’s ticket provided they were under 6 years of age when the original booking was made.

Exchanging tickets for vouchers

  • The application deadline for vouchers is 30 June 2020. Our normal terms and conditions for tickets will apply to applications (national and international) that are submitted as of 1 July, as the period for goodwill refunds due to Covid-19 will then be over.

Below: Simply click on a question to see the answer.

FAQs about vouchers

Does the voucher equal the value of my ticket?

If you submitted an application covered by our goodwill guidelines on or before 30 June, you will receive a voucher worth the price of your ticket.
There is no processing fee.

  • Using eCoupons to buy tickets:
    You will receive a voucher equal to the price of your ticket, minus the value of the eCoupon.
  • Using vouchers to buy tickets:
    You will receive two vouchers: one for the original means of payment (i.e. cash or credit card), and the other for the original voucher.

If you booked your ticket via our online or mobile channels, you will receive your voucher in the form of an e-mail containing a code.

All vouchers are valid for 3 years.

How long is the voucher valid?

The voucher is valid for 3 years.

How long does it take to process an application to exchange a ticket for a voucher?

Our service centres are very busy at the moment. We would therefore ask you to please be patient if processing takes some time.