Current Information about the Coronavirus

Flexible travel options

If the coronavirus situation has made it impossible for you to travel, you have the option of travelling at another time of your choice on or before 30 June 2020.

Travellers who purchased their tickets on or before 13 March 2020 for travel dates on or before 30 April 2020 can use their tickets to travel at another time of their choosing on or before 30 June 2020.

The limitation to use only the train shown on the ticket will not apply to saver fare tickets (Sparpreis) or super saver fare tickets (Super Sparpreis) (domestic or international) in this time frame.

Please note that this policy does not include the local public transport ticket (City-Ticket) component of flexible fare (Flexpreis) and saver fares (Sparpreis). Passengers will need to purchase a new local ticket at their origin and destination to get to and from the rail station on their new day of travel.

Unfortunately, we cannot include group tickets in this special policy.

Frequently asked questions

Can I cancel my ticket?

Yes, in addition to the existing refund rules, DB has a special policy in place for tickets purchased on or before 13 March 2020 for travel between 13 March and 30 April 2020:

Take advantage of our special policy and use your ticket (except for group tickets) for flexible travel between now and 30 June!

Travellers who purchased their tickets on or before 13 March 2020 for travel dates on or before 30 April can use their tickets to travel at another time of their choice on or before 30 June 2020. The limitation to use only the train shown on the ticket will not apply to saver fare tickets (Sparpreis) or super saver fare tickets (Super Sparpreis) in this time frame. However, please note that this policy does not include the local public transport ticket (City-Ticket) component of flexible fare (Flexpreis) and saver fares (Sparpreis). Passengers will need to purchase a new local ticket at their origin and destination to get to and from the rail station.


For travellers who cannot or do not wish to postpone their trips, we have the following special policy in place for long distance tickets and a number of regional tickets (single fare, Quer-durchs-Land-Ticket and Laenderticket under DB tariff): travellers who purchased tickets of these types can cancel their tickets in exchange for a voucher at no additional charge. Each voucher is valid for three years. You can cancel your ticket yourself. Just click Order search the process is quick and easy.

For Passengers who purchased a flexible fare (Flexpreis or Flexpreis Business) ticket always have the option of cancelling their tickets at no charge under our standard terms and conditions. Please follow the usual cancellation process.

Passengers with tickets for local or regional travel can cancel their single fare ticket, Quer-durchs-Land-Ticket or Laenderticket under DB tariff at no charge at Order search.

All other tickets are subject to the regular terms and conditions. Please contact one of the sales points of the company that issued the ticket, or use the company's customer service system.

If you purchased a regional or local ticket which is subject to the fare conditions of a transport association or a German federal state, those conditions apply.

If you have a regional or local commuter ticket, you can find more information here.

    Where can I cancel my ticket?

    We have a policy in place for passengers who purchased any of the following types of ticket online or on a smartphone:

    • Flexible fare tickets of the following types: Flexpreis, Flexpreis for regional or local travel, and Flexpreis Europa
    • Saver fare tickets of the following types: Sparpreis and Sparpreis Europa
    • Super saver fare tickets of the following types: Super Sparpreis and Super Sparpreis Europa
    • Group saver fare tickets of the following types: Sparpreis Gruppe, Super Sparpreis Gruppe and Super Sparpreis Gruppe Europa
    • Quer-durchs-Land-Tickets (day tickets for regional travel in Germany)
    • Länder-Tickets (regional day tickets) of the following types: Bayern-Ticket, Brandenburg-Berlin-Ticket, Mecklenburg-Vorpommern-Ticket, Rheinland-Pfalz-Ticket, Sachsen-Ticket, Saarland-Ticket, Sachsen-Anhalt-Ticket, Schleswig-Holstein-Ticket, and Thüringen-Ticket

    If you purchased any of these types of tickets, you can cancel them yourself at no charge at Order search.

    Alternatively, you can use this form.

    Important: There is no extra charge for the cancellation. Although the text on the website says you will be charged a cancellation fee, the fee does not apply in this case and the refund-voucher will be sent by e-mail.

    Do you need any assistance?
    Here is a short tutorial (in German)

    What should I do if I need to cancel a ticket I purchased online or on a smartphone?

    If you do not have a DB customer account, please visit Order search.

    If you have a DB customer account, please visit My Bahn.

    Alternatively, you can use this form.

    Important: There is no extra charge for the cancellation. Although the text on the website says you will be charged a cancellation fee, the fee does not apply in this case and the refund-voucher will be sent by e-mail.

    When is the deadline for requesting a refund on my train ticket under the special coronavirus refund policy?

    Tickets purchased up to 13 March for travel up to 30 April can be submitted until 30 June. You will receive a voucher refund.

    However, you can also use your ticket (excluding group tickets) on any date up to 30 June. The normal requirement that super saver fare tickets (Super Sparpreis) and saver fare tickets (Sparpreis) be used only for the train shown on the ticket will not apply in this case.

    Can I cancel a seat reservation?

    For first class, seat reservations are automatically included in every ticket. If you cancel your ticket, the seat reservation will also be cancelled.

    For second class, if you bought your seat reservation at the same time as your ticket, the seat reservation will be cancelled with the ticket.

    If you purchased a seat reservation separately (i.e. not at the same time that you purchased a ticket), we will first make a note in our system when you request your cancellation. You will then receive a voucher for the seat reservation later. Please note that this will take some time.

    What amount will I get back?

    You will receive a voucher, usually equal to the price of your ticket.

    If you cancel a ticket that you purchased using an eCoupon, you will receive a voucher for the price of the ticket minus the value of the eCoupon.

    If you used a voucher to cover some of the price of your original ticket, you will receive two new vouchers.

    Passengers who purchased their tickets online or on a smartphone will receive their vouchers by e-mail. The vouchers are valid for three years.

    What about BahnCard 100s and Probe BahnCard 100s?

    If you have a BahnCard 100 or Probe (trial) BahnCard 100, please contact your BahnComfort Service.

    Will my BahnBonus points be credited to me?

    If you have questions about your BahnBonus points, please call 0049 (0) 180 6 34 00 35 (costs for calls from abroad depending on provider) or e-mail bahnbonus-service@bahn.de.

    Are there any special rules for group tickets?

    Yes, there are different options depending on how you purchased the tickets.

    If you purchased a group saver fare (Sparpreis Gruppe), group super saver fare (Super Sparpreis Gruppe) or group super saver fare Europe (Super Sparpreis Gruppe Europa) ticket online or on a smartphone, you can cancel them yourself at no charge at Order search

    If you requested a group ticket at bahn.com for domestic or international travel and received a confirmation by e-mail, please contact gruppenreisen@dbdialog.de.

    If you purchased a group ticket for domestic or international travel from a DB Reisezentrum or a DB agency, please send a letter with the ticket and your e-mail address (if you have one) to this address:

    DB Fernverkehr AG
    Kundendialog
    Postfach 10 06 13
    96058 Bamberg, Germany

    How do I cancel special tickets for tourists?

    For Sparpreis Touristik and Sparpreis Touristik Gruppe tickets (both domestic and international), and for Rail&Fly tickets, please contact your organiser, airline or vendor.

    Can I cancel monthly or weekly tickets?

    If you have a long distance commuter ticket that you purchased as a subscription, please contact your subscription centre.

    If you have a long distance commuter ticket (valid for travel on ICEs and ICs/ECs) that you purchase without subscriptions, please send your request to this address:

    DB Fernverkehr AG
    Kundendialog
    Postfach 10 06 13
    96058 Bamberg.

    You may also contact the vendor where you purchased the ticket.

    Please note that no special policy applies to regional or local commuter tickets (valid for travel on RE trains, RB trains and other regional transport).

    If you have a regional or local commuter ticket, you can find more information here (in German).

    If I bought a paper ticket from a DB Reisezentrum, a DB agency or a ticket machine, what do I need to do to cancel it?

    If your ticket is for long distance travel, please send your request to this address:

    DB Fernverkehr AG
    Kundendialog
    Postfach 10 06 13
    96058 Bamberg, Germany

    You may also contact a DB Reisezentrum or a DB agency.

    If your ticket is for local or regional travel, please contact one of the sales points of the company that issued the ticket, or use the company's customer service system.

    If I have a Eurail pass, Interrail pass, or German Rail Pass, what do I need to do to cancel it?

    If you have a Eurail or Interrail pass, please contact the vendor where you purchased the pass or visit www.eurail.com.

    If you have a German Rail Pass, please contact the vendor where you purchased the pass or e-mail fahrkartenservice@bahn.de.

    If I purchased my ticket at international-bahn.de, how do I cancel it?

    If you purchased your ticket at international-bahn.de (e.g. Thalys or high-speed domestic rail service within Italy), please e-mail db-service-international.ua@amadeus.com.

    Can I use my plane ticket on DB trains?

    Yes. Airline passengers repatriated to Germany by the German government can use DB trains to travel to the destination airport printed on the plane ticket/boarding pass for the flight they originally booked. Please carry your plane ticket or boarding pass with you and show it to staff if requested. This will apply until 15 April 2020.

    If you also have a Rail&Fly ticket for your homeward journey, you can use this to take the train directly to where you live and do not have to travel via your original destination airport.

    If you are being repatriated but had not already booked a flight back to Germany, please note that you cannot use the boarding pass from your repatriation flight on DB trains. You will have to purchase a ticket to your destination.

    If you are arriving at a German airport under the repatriation scheme and wish to continue by train to another country, you must purchase a ticket to your destination station (this applies irrespective of whether you had originally booked a flight prior to the repatriation scheme).