Deutsche Bahn's goodwill guidelines

Refund options

Online tickets can be refunded free of charge by using the following form. Tickets purchased in a  DB Travel Centre, a DB Agency or at DB ticket machines can only be reimbursed in a DB Travel Centre or DB agency.

Personal data will be handled in accordance with all data privacy regulations. Please note that you will receive a confirmation of receipt. This will contain your unencrypted message to us. For reasons of security, the IP address will be stored on submission.

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We will ensure that your personal data is handled in accordance with all privacy regulations.