Exchange and cancellation conditions for business customers offers participating companies exclusive conditions for the return and cancellation of business travel tickets.

Exchange conditions at a glance

Flexible fare business
Flexible fare
Super saver fare
Can be cancelled free of charge up to 6 months after the last day of validity
Can be cancelled free of charge up to the 1st day of validity*.
Thereafter: EUR 19 processing fee**
Cancellation excluded

* Exceptions: Flexible fare for business customers combined with private BahnCard (no BC Business): only free before the first day of validity
** Local public transport tickets: EUR 17.50 processing fee

Here's how it works:

How to cancel on the portal – fast and easy

  • Online tickets that are no longer required can be conveniently edited and, if necessary, cancelled on the business customer portal under "My Bookings".
  • Persons who normally book tickets for others can search for travellers in the "Manage Travellers" section and edit and cancel their tickets by accessing their orders.
  • You can find and cancel DB tickets booked by colleagues, e.g. self-bookers using the "Order Search" feature. To do this, you need the traveller's order number and last name.

Cancelling unused tickets

If online cancellation is not (no longer) possible, or if the ticket was only used partially (e.g. outward journey only), you can have it refunded. Please use the refund form, which you can download here as a PDF file.

Partial refunds are subject to a cancellation fee in accordance with the tariff regulations.