How to contact Deutsche Bahn

Questions concerning fares, timetables and services

Information in German:
(0049) 180 6 99 66 33
(20 cents per call from a German landline, max. 60 cents per call from a German mobile network; costs for calls from abroad depending on provider)
daily from 06:00 to 22:00

Here you can inquire about fares, timetables and other DB services. You can also use the hotline to share praise or criticism.

Information in English:
0044 (0) 8718 80 80 66 (costs depending on provider)
Mon-Fri: 09:00 to 20:00 (GMT), Sat-Sun: 09:00 to 13:00 (GMT)
E-mail: sales@bahn.co.uk

Information in French:
0033 (0) 1 70 38 50 98 (costs depending on provider)
Mon-Fri: 09:30 to 17:00
E-mail: db.ventes@deutschebahn.com

Information in Danish/Swedish:
0045 (0) 333 60 660 (costs depending on provider)
Mon-Fri: 09:30 to 20:00; Sat-Sun: only in English or German
E-mail: booking@bahn.dk

Information in Italian:
0039 02 6747 9578 (costs depending on provider)
Email: info@dbitalia.it

Questions concerning online tickets

(0049) 180 6 10 11 11
(20 cents per call from a German landline, max. 60 cents per call from a German mobile network; costs for calls from abroad depending on provider)
daily from 00:00 to 24:00

Our Online Service answers questions around the clock concerning online booking at www.bahn.com. You can get more information about the online ticket here: Online ticket

Mobility Service Centre for planning barrier-free trips

(0049) 180 6 51 25 12
(20 cents per call from a German landline, max. 60 cents per call from a German mobile network; costs for calls from abroad depending on provider)
daily from 06:00 to 22:00

Call this number to arrange for assistance with boarding, changing or alighting from trains when travelling with Deutsche Bahn. We will also assist you in finding suitable connections, purchasing tickets and reserving seats, and send you your travel documents by post or prepare them for collection at a ticket machine.

BahnCard Service

BahnCard Service
(0049) 180 6 34 00 35
(20 cents per call from a German landline, max. 60 cents per call from a German mobile network; costs for calls from abroad depending on provider),
Monday to Friday 07:00 to 21:00, Saturdays 09:00 to 18:00.

Passenger rights

In accordance with EU regulations, standardised passenger rights apply in the event of delays of 60 minutes or more.

Passengers' rights claim form