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Compensation for a delay or train cancellation

We are sorry to learn that your journey did not go as planned.

Please contact the service centre for passenger rights regarding this matter.

Please get in touch with them in writing to the following address:

Servicecenter Fahrgastrechte
60647 Frankfurt am Main

In order to speed up the processing of your case, we recommend that you use the passengers' rights claim form. For more information concerning the claims process, as well as a link to the form, please visit the following link:

Passengers' rights claim form

They do not have an email address.

If you still have questions you can reach the passenger rights service centre at the following number every day between 6 am and 10 pm.
0049 180 6 20 21 78 (costs depend on provider)