How to cancel your online ticket

■ Via a "My Bahn" customer account on bahn.com:

If you have a customer account, log into "My Bahn", click ""My last booking"", and then select ""Show all bookings"" to see tickets you have bought. Alternatively, you can go to the footer at the bottom of the My Bahn page and click ""My bookings"".

Select the relevant journey. Click ""Details / Cancel booking"" to see the details of the journey. Click ""Cancel"", then click ""Cancel booking"" in the next step.

Our system then cancels the ticket and refunds the price (minus a processing fee, if applicable) to the account or credit card you used when booking the ticket.

■ Without a customer account on bahn.com:

If you do not have a customer account, you need your booking's order number. Enter it in the Ordersearch, then our system shows you the relevant booking. Click ""Cancel"", then click ""Cancel booking"" in the next step.

Our system then cancels the ticket and refunds the price (minus a processing fee, if applicable) to the account or credit card you used when booking the ticket.

■ Via DB Navigator:

If you have downloaded your online ticket to the DB Navigator app, you can use the app to manage or cancel your ticket before its first day of validity. In the ticket overview, click the multifunction button on the top right and then click the "Edit order". Select the relevant order and then click "Cancel" in the detail view.