Contact by phone

Do you have a question or need support? We are happy to help.

Our online service staff answer questions concerning online booking around the clock. 

+49 (0) 30 2970
Available 24 hours a day

For English, please press 9.

You can also obtain up-to-date information on your journey from the travel information.

 +49 (0) 30 311-682904 (only available in English)
Monday - Friday: 9:30 am to 9:00 pm (CET), Saturday - Sunday: 10:00 am to 2:00 pm (CET)

If you booked a ticket on www.international-bahn.de and want to access it again or cancel your booking in line with the applicable terms and conditions, simply go to www.international-bahn.de/de/ordersearch

If you want to change a booking in line with the applicable terms and conditions, please contact the relevant service centre and have your order number (must begin with "MCP-") to hand. You can find this number in the e-mail confirming your booking: Service Centre telephone number: +49 (0) 61 727-613210

E-mail: service-international@bahn.de

Times:
Monday - Friday: 8:00 am to 8:00 pm. Saturday, Sunday and public holidays: 10:00 am - 5:00 pm.

Important information:
Please use the contact details below if you have any questions about the following topics:

  • International bookings on bahn.de or int.bahn.de
  • International travel connections
  • Other issues relating to international rail travel

Please contact the Deutsche Bahn service number: +49 (0) 30 2970 or use the contact forms.

+49 30 65212888

You can reach us from Monday to Friday, 6:00 am to 10:00 pm, and on Saturdays, Sundays and public holidays from 8:00 am to 8:00 pm.

Contact via e-mail: msz@deutschebahn.com

Call this number to arrange for assistance with boarding, changing or alighting from trains when travelling on local, regional and long-distance transport. We will also be happy to advise you on accessibility at the stations, suitable train connections, the sale of tickets and the reservation of wheelchair spaces and seats.

Please request assistance at least 24 hours before you need it for journeys within Germany, and at least 36 hours in advance for journeys abroad.

How to reach BahnCard customer service:

+49 (0) 30 2970

Monday - Friday: 7:00 am - 9:00 pm, Saturday: 9:00 am to 6:00 pm
Address: BahnCard customer service, 60643 Frankfurt, Germany
bahncard-service@bahn.de

 

BahnCard 100 customers should contact:

+49 (0) 30 586-020900

Monday - Sunday: 6:00 am - 11:00 pm
Address: DB Fernverkehr AG, BahnCard 100, 60645 Frankfurt, German
bahncard100@bahn.de

 +49 (0) 30 586020909

Monday - Saturday: 8:00 am - 8:00 pm Sunday and public holidays: 10:00 am - 8:00 pm
You can find further information and report lost items online in the lost & found service.

Would you prefer to contact us in writing?