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How to contact Deutsche Bahn

Questions concerning fares, timetables and services

Here you can inquire about fares, timetables and other DB services. You can also use the hotline to share praise or criticism.

Information in English:
+49 30 311682904
(The standard fees for calls to the German landline network apply.)
Mon-Fri: 08:30 to 20:00 (GMT), Sat-Sun: 09:00 to 13:00 (GMT)
Contact us!

Information in French:
+49 30 311682905
(The standard fees for calls to the German landline network apply.)
Mon-Fri: 09:30 to 21:00;Sat-Sun: 10:00 to 14:00 (only in English or German)
Contactez nous!

Information in Danish:
+49 30 473 91883
(The standard fees for calls to the German landline network apply.)
Mon-Fri: 09:30 to 21:00; Sat-Sun: 10:00 to 14:00 (only in English or German)
Kontakt os!

Information in Italian:
+39 26 7479578
(costs depend on provider)
Contattaci!

Information in Dutch:
+32 70 797970
(EUR 0.30 per minute for calls from Belgium; costs for calls from abroad depend on provider)
Mon-Fri: 08:00-20:00, Sat-Sun and on public holidays: 09:00-16:30
Neem contact op!

Information in German:
+49 30 2970
(costs depend on provider)
daily from 00:00 to 24:00

Questions concerning online tickets

+49 30 2970
(costs depend on provider)
daily from 00:00 to 24:00

Our Online Service answers questions around the clock concerning online booking at www.bahn.com. You can get more information about the online ticket here: Online ticket

Cancelling and exchanging bookings on www.international-bahn.de

If you booked a ticket on www.international-bahn.de and want to call it up again or cancel your booking in line with the applicable terms and conditions, simply go to www.international-bahn.de/en/ordersearch.

If you want to exchange a booking in line with the applicable terms and conditions, please contact the relevant service centre and have your order number (must begin with "MCP-") and booking confirmation email to hand. The service centre phone number is +49 6172 913731 (costs depend on provider)

E-mail: service-international@bahn.de

Times:
08:00-20:00 on Monday-Friday; 10:00-17:00 on Saturday, Sunday and public holidays.

Important information:
Please use the contact details below if you have any questions about the following topics:

  • International bookings on bahn.de or bahn.com
  • International travel connections
  • Other issues relating to international rail travel

DB's service number +49 30 2970; (costs depend on provider), or use our contact form.

Mobility Service Centre for planning barrier-free trips

+49 30 65212888
(costs depend on provider);
You can reach us from Monday to Friday from 06:00 to 22.00, Saturdays, Sundays and on holidays from 08:00 to 20:00.

Call this number to arrange for assistance with boarding, changing or alighting from trains when travelling with Deutsche Bahn. We will also assist you in finding suitable connections, purchasing tickets and reserving seats, and send you your travel documents by post or prepare them for collection at a ticket machine.

BahnCard Service

+49 30 2970
(costs depend on provider),
Monday to Friday 07:00 to 21:00, Saturdays 09:00 to 18:00.

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